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Hotel

Grand Hyatt Mumbai Hotel and Residences

Santacruz (1 kms from Santacruz Station)

Ranked 20 out of 31 5 star hotels in mumbai

8.1
(1987 reviews)

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About Grand Hyatt Mumbai Hotel and Residences

The Hotel Grand Hyatt Mumbai Hotel and Residences offers a range of luxurious amenities for guests to enjoy. From private parking to a fitness centre and outdoor pool, guests can relax and indulge during their stay. The hotel also features a spa and wellness centre with massage services, a hot tub, a sauna, and a steam room. With free WiFi and daily housekeeping, guests will have all of their needs taken care of. Located in Mumbai, the hotel is nearby famous landmarks such as the Bandra-Worli Sea Link and Juhu Beach. Whether traveling for business or pleasure, guests will find everything they need at Hotel Grand Hyatt Mumbai.

Top Facilities

parking

bar

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Location & Nearby Places

Santacruz (2.8 Km from city center)

Off Western Express Highway Santacruz (E)

15 Nearby Attractions

Hoppipola Mumbai

1.7 km

Bonobo Bar Mumbai

2.2 km

Bandstand

2.4 km

Drop Restobar Mumbai

2.5 km

Bhagirath Falls

2.8 km

Maharashtra Nature Park

3.0 km

Trilogy Super Club

3.1 km

Hill Road and Linking Road, Bandra

3.1 km

Carter Road

3.2 km

Joggers Park

3.7 km

Kitty Su

4.1 km

Phoenix MarketCity

4.1 km

Snow World Mumbai

4.1 km

Neos Mumbai

4.1 km

Rodeo Drive Bar and Grill Mumbai

4.5 km

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All Facilities for Grand Hyatt Mumbai Hotel and Residences

Category Facilities
Activities Happy hour, Bike tours, Aerobics, Walking tours, Temporary art galleries, Live sport events (broadcast), Themed dinner nights, Cooking class, Tour or class about local culture.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests, Pet basket, Soundproof rooms, Pet bowls, Non-smoking throughout, Visual aids: Tactile signs.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility Toilet with grab rails, Emergency cord in bathroom.
Bathroom Sauna.
Room Amenities Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Lockers, Key access, Key card access.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas Shared lounge/TV area, Garden.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Evening entertainment, Children's playground, Karaoke, Babysitting/child services.
Pool and wellness Hammam, Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Hair cut, Make up services, Massage, Kids' pool, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Pool with view, Fitness classes, Spa/wellness packages, Neck massage, Body treatments, Hot spring bath, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Pool bar, Manicure, Personal trainer, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Massage chair, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Parking garage, Shuttle service (additional charge), Shuttle service, Airport pick up.
Shops Barber/beauty shop.

Guest Ratings For This Property

8.1
Based on 1987 Reviews
100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

8.0

Facilities

8.4

Guest Reviews

Bimal
family with young children
4.0
Disappointing
Pass on this hotel. JW Marriot airport and Novotel are vastly better properties
The hotel is well situated and a spacious foyer etc. Rooms are dated.
The mosquitoes on/in and around the property area reason I would not stay here again. Secondly the room smelled of damp. Small cabinet for clothes which once hung up smelt of Damp and the room generally.

Published on 04 Jan 2024

Sunita
family with young children
10.0
Exceptional
Friendly, warm staff who go above and beyond to help
Excellent range of breakfast available. High quality and fresh. Needed to stay longer to sample the full range!
Nothing

Published on 04 Jan 2024

Ali
group
10.0
Exceptional
It was a lovely trip. all went well,Amazing trip. The staff was lovely.
I like everything, specially the food from all the restaurants. The staff were amazing. very help full and kind. The rooms was cleaned daily. lovely hotel. The security guards at the hotel entrance was always smiling which i did not see in any other hotel. they always greeted us with a smile. Thanks to them.
Nothing

Published on 03 Jan 2024

Prerna
family with young children
3.0
Poor
Poor
Location, breakfast, housekeeping.
This review is particularly for our experience in the apartment given to us - we had multiple issues with rooms/bathrooms locks not working and, washing machine had issues, multiple follow up required for water to be delivered, the do not allow all modes of transport to drop you to hotel lobby, staff not available on time for baggage services. We had a wonderful time when we had previously stayed in the hotel but this hotel apartment was quite disappointing.

Published on 01 Jan 2024

John
group
4.0
Disappointing
Chaotic scenes at check in, unhelpful reception staff and expensive considering some of the facilities were not availabl
Some of the staff were excellent. The hotel was very well maintained.
We had to wait 2 hours to get into our room which meant we didnt get access until 1700. The room we booked through booking was not available. The reception staff were not very helpful in trying to resolve the issue and blamed the problem on booking. When we booked the entertainment for New Years Eve the price printed in their brochure had increased significantly with no justification. The pool was not available due to a private party. There were a number of very noisy events which made it difficult to sleep.

Published on 01 Jan 2024

Bader
family with young children
8.0
Very good
Very good
All is okay

Published on 31 Dec 2023

Rahul
review category business travellers
10.0
Exceptional
Best food
Everything is good
Nothing

Published on 30 Dec 2023

Fermina
family with young children
5.0
Passable
Not going back there ! There is no value for money
Their breakfast was reasonably good. The aircon worked well and nose level were tolerable. Wait staff at all the restaurants we ate in were very helpful and well trained.
Room was poorly executed and was not user friendly. TV remote never worked in the 4nights that we were there. Reception staff we very unfriendly and even 4days later did not make us feel valued. They were always on auto mode and there was absolutely no personal touch to their job. Always looked at us as more of a nuisance than a someone who gave them revenue. Rather disappointing ! Not to mention the mosquito menace that was not controlled well and my daughter was quite badly bitten . Faraz promised help but didnt deliver.

Published on 26 Dec 2023

Sharma
family with young children
9.0
Superb
Superb
Lavish dinner with live kitchen was really nice

Published on 21 Dec 2023

Fermina
family with young children
6.0
Pleasant
The name GRAND HYATT is not quite appropriate I thought given all of the above . Calling the hotel just Hyatt would be m
The wait staff were exceptional ! And so were the housekeeping staff. Always willing to go the extra mile but the Manger on duty Mr.Faraz was not very accommodating or helpful and nor were his staff. Their lack of respect and consideration for the guest was obvious.The wifi did not connect my devices even on the 3day of my stay and television had issues too.The volume constantly went down to the minimum and had to be adjusted frequently on a different remote control.The room had mosquitoes in it and my daughter was quite brutally bitten and became quite sick. The room are dated and the carpet needs a regular vacuum which I noticed had not happened in a while.
The food was the highlight of my stay at the Hyatt but the rest was all a blur.

Published on 21 Dec 2023

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