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Hotel

Fairmont Mayakoba

Mayakoba (0 kms from )
9.1
(272 reviews)

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About Fairmont Mayakoba

Nestled amidst the natural beauty of a tropical forest, offering a panoramic view of the sea, Fairmont Mayakoba is a splendid accommodation for a gratifying experience. This exquisite property houses three on-site restaurants serving delectable cuisines, offering guests gourmet food. Guests can also enjoy on-site water sports facilities along with amenities including an outdoor pool, kids' pool, private beach area, gym, sauna, and spa. The accommodation also welcomes pets.

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Location & Nearby Places

Mayakoba (7.9 Km from city center)

Carretera Federal Cancun - Playa del Carmen Km 298

4 Nearby Attractions

Explore the Mayan ruins

8.0 km

Visit a Cenote

8.7 km

Beach Time

10.5 km

Eco-parks

15.1 km

All Facilities for Fairmont Mayakoba

Category Facilities
Activities Water sport facilities on site, Bike tours, Live music/performance, Aerobics, Walking tours, Squash, Windsurfing, Tennis equipment, Cycling, Themed dinner nights, Beach, Archery, Tennis court, Movie nights, Cooking class, Snorkelling, Canoeing, Golf course (within 3 km), Hiking, Tour or class about local culture.
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Pet basket, Allergy-free room, Pet bowls.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Bathroom Sauna.
Room Amenities Air conditioning, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Grocery deliveries, Breakfast in the room, Outdoor furniture, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key card access.
Common areas Sun terrace, Chapel/shrine, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
General Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Physical distancing Cashless payment available, Mobile app for room service.
Entertainment and family services Evening entertainment, Kids' outdoor play equipment, Strollers, Children's playground, Baby safety gates, Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Solarium, Private beach area, Public Bath, Massage, Kids' pool, Body wrap, Water slide, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Fitness classes, Spa/wellness packages, Body treatments, Fitness, Spa facilities, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Body scrub, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Bicycle rental, Shuttle service (additional charge), Shuttle service, Electric vehicle charging station.
Outdoor & View Terrace.
Bath/Hot spring Open-air bath.
Shops Barber/beauty shop.

Guest Ratings For This Property

9.1
Based on 272 Reviews
100% verified reviews

Comfort

9.4

Cleanliness

9.4

Value For Money

8.0

Facilities

9.2

Guest Reviews

David
young couple
4.0
Disappointing
Bad service, very expensive - low quality, cheap
Location I guess
The staff could be better trained in how to deal with guests on a so called 5 diamond hotel. To be honest the service is the same as a holiday inn, the paid price is far from its value. Facilities are also cheap

Published on 03 Jan 2024

Jeffrey
family with young children
9.0
Superb
Wonderful resort, wonderful customer service, good food, very pleasant stay...not a great value.
Grounds were very pleasant. Staff was fabulous-- truly first rate-- in all aspects. Given the size of the place and the number of staff that we dealt with, we didn't have a single negative experience.
This is a very expensive resort. Even beyond the room rates, the meals were very expensive in relation to the quality of the food (which was very good relative to what's available in Playa Del Carmen), and almost all the activities cost money too. The one really bad meal I had was at their steak house--I have never had a bad steak at steak house but this one...inedible. The other thing I didn't care aesthetically was the double barrier they created around their sea swim area- it's really the only blight on an otherwise beautiful view.

Published on 27 Dec 2023

Vamsi
family with young children
10.0
Exceptional
Perfect family vacation spot.
The Brisas beach restaurant and beach club were great. Love that its nestled in nature in a mangrove forest. Breakfast was perfect. Wonderful staff. Will visit again.
Some restaurants like Fuego need a reservation a few days in advance.

Published on 18 Dec 2023

Baldemar
young couple
5.0
Passable
Disappointing!
I payed extra for a panaromic view and we did not have a panaromic view!

Published on 14 Dec 2023

Neha
family with young children
9.0
Superb
Superb
Family friendly, upscale and secured and clean

Published on 10 Dec 2023

Carlos
family with young children
9.0
Superb
Superb
Excellent facilities
Food and drinks are extremely expensive

Published on 30 Nov 2023

Nadia
family with young children
7.0
Good
Ritz Carlton pricing without the service or quality.
Beautiful location with a very nice eco-vibe away from the main city of Playa Del Carmen. Love that this was situated in a lush lagoon area with lots of wildlife.
The pricing here is astronomical it rivals Tulum without the glitz the glam of the service. The staff was polite but not extremely attentive or very helpful. You had to go out of your way to get their attention. There was no language barrier as my mother is native language is spanish and I also speak spanish fluently. There is a big tipping culture so if you don't tip at minimum 15-20% on everything they will not give you great service. Coffee and snacks are easily 35-40 USD, everything seems to be a premium price, despite this being a resort being priced in the top 10% of the area. Everything seemed to be extra. The complementary activities were completely booked throughout our stay. It was hard to find bikes, and there were long waits for the transfer to the lobby and beach. The rooms have a nice feel, but not overly renovated staying true to the eco-vibe. Overall it was a cute place but not worth the value for the money.

Published on 25 Nov 2023

Tahira
young couple
9.0
Superb
Very enjoyable
Very nice room. Hotel facilities also very good
There should have been more extensive menus at the restaurants. Also it was difficult to book a table at some of the restaurants - this was a problem for us as we were only staying for 3 nights. In addition we were unable to book any of the complementary activities eg boat trips - we were told that there was no availability during the 3 days of our stay. I would think the Fairmont should have increased capacity of these activities if there was such demand from guests

Published on 24 Nov 2023

Jacqueline
family with young children
10.0
Exceptional
wonderful will return
beautiful grounds, bikes to get around, beautiful views,location amazing, food incredible, pool lovely
Quite pricey

Published on 21 Nov 2023

Kent
young couple
8.0
Very good
Lovely place, meals disappointing.
Meals were incedibly over-priced and not up to standards of the facility. We ended up eating off-premises most of the time.

Published on 19 Nov 2023

Fairmont Mayakoba is featured in

₹825 Onwards