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Hotel

Sofitel Kuala Lumpur Damansara

8.6
(2053 reviews)

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Location & Nearby Places

10.3 Km from city center

No 6 Jalan Damanlela Bukit Damansara

2 Nearby Attractions

Temple Cave

10.3 km

Ramayana Cave

10.4 km

All Facilities for Sofitel Kuala Lumpur Damansara

Category Facilities
Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Visual aids: Braille, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Higher level toilet, Lower bathroom sink, Auditory guidance, Non-smoking throughout, Visual aids: Tactile signs.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility Toilet with grab rails.
Bathroom Sauna.
Room Amenities Air conditioning, Heating, Shallow end, Safety deposit box.
Food & Drink Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services WiFi, Free WiFi, Internet services.
Cleaning services Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Lockers, Key access, Key card access.
Common areas Sun terrace, Shared lounge/TV area.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Express check-in/check-out, Concierge service, Invoice provided, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Babysitting/child services.
Pool and wellness Hammam, Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Massage, Swimming Pool, Fitness centre, Beauty Services, Pool with view, Spa/wellness packages, Fitness, Facial treatments, Spa facilities, Outdoor pool, Spa and wellness centre, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs.
Transport Accessible parking, Public transport tickets, Parking garage, Shuttle service (additional charge), Shuttle service, Electric vehicle charging station.
Outdoor & View Terrace.

Guest Ratings For This Property

8.6
Based on 2053 Reviews
100% verified reviews

Comfort

9.1

Cleanliness

9.1

Value For Money

8.7

Facilities

8.9

Reviewers Mention About Sofitel Kuala Lumpur Damansara

The hotel receives overwhelmingly positive reviews, praising its luxurious and spacious rooms, attentive staff, and excellent service. The breakfast spread is described as good but with limited optio (Read More)ns. The hotel's location is convenient, and its interior design is praised for its contemporary aesthetics. Some minor issues were mentioned, such as maintenance problems in the rooms and underwhelming experiences at the breakfast restaurant. However, overall, guests highly recommend the hotel for a pleasant and enjoyable stay.

Guest Reviews

Sheila
young couple
10.0
Exceptional
A memorable stay
Initially, I was given a corner room, and they claimed for it to be a bigger room than the usual, which wasn't true considering that it looked terribly cramped and they didn't provide space to hang clothes nor provide bathrobes in said room. I voiced out my concern and they were nice enough to change to a non-corner room which provided what I previously had when I stayed over a few years back. The room was clean and their services were up to par.
There was this one bobbed haired lady who gave quite the attitude when I went to the front desk to inform them that I wasn't getting the room that I paid for. Thankfully enough, the male reception who just reported into his shift was able to de-escalate the situation and accompanied me to view my room and the requested room. The bobbed haired lady wasn't as accommodating as the rest. I'm already checking in late around 10+ in the evening and had to face that kind of attitude, who wouldn't be livid? I remember requesting for a change of sheets a couple times and to top up the body wash but it wasn't done till I had to call out the oversight. The safe in my room is also faulty. They used to provide bath salts, but I suppose they compensated by providing body wash, shampoo and conditioner in the shower area, which is fine. It's still a great stay and the service rendered did not disappoint.

Published on 02 Jan 2024

Chor
review category business travellers
1.0
Bad
NO WORTH TO PAY FOR THE PRICE FOR 5 STAR HOTEL
- Room unavailable - checked in after 3pm, room NOT available wait till 5pm also NOT available - empty promise during check in at counter - late check in at 7pm - lesss choices for breakfast - rude staff

Published on 26 Dec 2023

Kenny71
family with young children
8.0
Very good
Very good
Good environment Many choices of restaurant Pavilion Damansara opposite
Bathroom door not easy to close

Published on 25 Dec 2023

Mrs
review category business travellers
5.0
Passable
Room for improvement
Wan Chun Ting: Cantonese yum Cha restaurant with fab food and ambiance.
Pillows didnt have pillow protectors inside so you could literally SEE how yellow/aged they were from other guests drool - it was really unhygienic and even after i got brought it up, no protectors were added inside the pillow cases. Called for an extra fork on three separate occasions across 2 days, even after ordering room service 3 times. No extra fork came. All lifts are programmed to dispense room freshener every time you are in them. Every time the doors closed. You will be sprayed like a cockroach against your will. Its toxic and overbearing given the proximity.

Published on 25 Dec 2023

Richard
family with young children
10.0
Exceptional
Exceptional
Everything except the choices for breakfast buffet. Lack or choices.
Lack of choices for breakfast

Published on 24 Dec 2023

Munirah
group
8.0
Very good
Nice stay.
The room is nice and comfortable.
NA

Published on 24 Dec 2023

Tasya
family with young children
4.0
Disappointing
Im always with sofitel but im disappointed with this time around. Will not come again
Complimentary ask and didnt receive. Ask for personal printed paper also didnt allow. A chinese guy at the check in desk

Published on 18 Dec 2023

Yau
family with young children
9.0
Superb
Perfect for everything except for check in process
The room is spacious and clean
Check in time stated 2pm I reach there around 230 But eventually get my room key around 530 due to previous guess room havent been clean yet

Published on 14 Dec 2023

Aizuddin
review category business travellers
10.0
Exceptional
Great
Huge room
Less valet parking

Published on 10 Dec 2023

Nila
family with young children
8.0
Very good
Nice experience
Many choices of breakfast menu
The quantity of food not met my criteria. Could be more

Published on 07 Dec 2023

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