Club Palm Bay

So very much enjoyed our month stay at Club Palm Bay the management and staff TRULY exceeded our expectations in every way!!! We chose the all-inclusive option for convenience and were very happy with it; large variety of great food and drinks. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. So good in fact, that we decided to stay another month plus. If I had to choose one person that stands out and that's very hard to do because the list is very long who deserves recognition it would be a server named Thushan, who also I feel should be considered for a well-earned promotion but again; all management and staff are outstanding!!! Highly suggest Club Palm Bay for your stay in Sri Lanka!!!

Title: Extremely Disappointing Stay - Unprofessional Staff and Subpar Service I recently had the unfortunate experience of staying at Club Palm Bay-Marawila, and I cannot express enough how disappointed I am with the level of service and overall experience. From the moment I walked through the doors, it was clear that this hotel was severely lacking in professionalism and customer care. First and foremost, the front desk staff left much to be desired. It was evident that they lacked the necessary training and education to handle their responsibilities effectively. Their incompetence was not only frustrating but also led to unnecessary delays and confusion during check-in. It's disheartening to encounter uneducated employees who are unable to provide even basic assistance or answer simple questions. The buffet offered at the hotel was another major letdown. Despite its cheap price, the quality of the food was subpar at best. The limited variety of options, coupled with lackluster taste and presentation, left a lot to be desired. It's disappointing to pay for a service that fails to meet even the most basic standards of a decent meal. Adding insult to injury, the employees throughout the hotel were consistently rude and unhelpful. It seemed as though they had no interest in providing a positive experience for guests. Their lack of friendlinessy and professionalism only further exacerbated the already disappointing stay. It's unacceptable to be treated with such disdain and disregard when paying for a service. Overall, my stay at Club Palm Bay-Marawila, was a complete disaster. The uneducated front desk staff, poor buffet, and consistently rude employees made it abundantly clear that this hotel does not prioritize the comfort and satisfaction of its guests. I strongly advise against staying at this establishment and urge the management to invest in proper training for their staff and improve the overall quality of their services.

The staff, starting from the front desk porter to kitchen staff, the wait staff to the room service everyone was exceptional and courteous. Felt like they were all in a mission to make sure the guests are taken care of no matter what. I lost count on how many times per day random and different staff asked if we need anything or how they can make our stay exceptional. Simply unbelievable and unexpected. The food was amazing and full of variety. The kitchen staff went above and beyond and out of their way to make special request food for my expecting wife's cravings. I was in hospitality business once upon a time and even for me this is next level guest satisfaction. Overall 5 star guest experience and the staff truly set the bench mark for great customer service in the hospitality business. Something I haven't experienced even in the United States. Also a shoutout to wait staff Shashikala and the crew at the buffet for the kindness and effort to make our stay better.. Keep up the good work.