B�rgenstock Hotels & Resort - Waldhotel & Spa, Lucerne, Switzerland

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bar

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Location & Nearby Places

8.2 Km from city center

Bürgenstock

15 Nearby Attractions

Lake Lucerne

5.7 km

Richard Wanger Museum

6.7 km

Swiss Transport Museum

7.2 km

Lucerne Culture and Congress Centre

8.2 km

Rosengart Collection

8.3 km

Chapel Bridge

8.4 km

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All Facilities for Bürgenstock Hotels & Resort - Waldhotel & Spa

Category	Facilities
Activities	Water sport facilities on site, Bike tours, Walking tours, Tennis equipment, Cycling, Temporary art galleries, Tennis court, Movie nights, Cooking class, Snorkelling, Canoeing, Billiards, Golf course (within 3 km), Fishing, Diving, Hiking.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Facilities for disabled guests, Pet basket, Soundproof rooms, Allergy-free room, Higher level toilet, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Heated pool, Air conditioning, Heating, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Kid-friendly buffet, Breakfast in the room, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Sun terrace, Chapel/shrine.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Pets allowed, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Kids' club, Babysitting/child services.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Solarium, Foot massage, Hair cut, Make up services, Massage, Body wrap, Swimming Pool, Foot bath, Fitness centre, Beauty Services, Couples massage, Pool with view, Fitness classes, Light therapy, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Hair colouring, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Massage chair, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport	Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Parking garage, Shuttle service, Electric vehicle charging station, Airport pick up.
Outdoor & View	Terrace.
Shops	Minimarket on site, Barber/beauty shop.

Guest Ratings For This Property

9.2

Based on 428 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.6

Value For Money

8.2

Facilities

9.5

Reviewers Mention About Bürgenstock Hotels & Resort - Waldhotel & Spa

The Waldhotel in the B�rgenstock Resort is praised for its beautiful design, cozy rooms, and stunning alpine view. Guests appreciate the friendly and helpful staff throughout the hotel. The Verbena r (Read More)estaurant is highly recommended, with delicious breakfast and dinner options. The resort offers a wide range of activities, including tennis, golf, hiking, and sightseeing in Lucerne. The spa area is relaxing and well-maintained. However, some guests experienced technical difficulties with connecting devices to the TV, found some restaurants overpriced, and felt that the resort had a commercialized atmosphere. Overall, guests enjoyed their stay and appreciated the attentive service.

Guest Reviews

Ali

family with young children

10.0

Exceptional

Excellent

The location was great, great views.

Published on 02 Jan 2024

Einat

young couple

10.0

Exceptional

Beautiful hotel in a beautiful location for a nice quiet spa vacation. Great restaurants, great staff ,very nice and comfortable bed.

Everything was very expensive ( spa restaurants etc.) We booked this hotel which is beautiful but was too quite for us so we asked to move to the other building hotel because here the bar and lobby was closed during the day ( except for specific times)and our spa treatments were booked in the other hotel . Its 5 min walk between them but we preferred to add the payment and move to the more active hotel .

Published on 26 Dec 2023

Laurice

solo traveller

10.0

Exceptional

My visit was simply amazing. I cannot wait to visit again in 2024.

The natural beauty of the spectacular property the hotels are situated on is simply amazing. The hotels provide superb service, from booking to the wonderful, friendly & knowledgeable staff on arrival to the property. My dining experience did not disappoint. I enjoyed the delectable freshness of each meal & the delightful presentation. My room was spacious, clean & quite modern with an amazing alpine view. The fresh orchids in the room added a very nice welcome touch to the ambience which is set for guests relaxation & rejuvenation.

Perhaps a complimentary shuttle to & from Zurich Airport might be condidered. The Opera Dinner was very enjoyable & I hope more similar evening activities will be added in the near future.

Published on 27 Nov 2023

Anastasiia

solo traveller

10.0

Exceptional

Amazing dreamy mountain+lake getaway.

This is like a dream place. An experience you would hardly forget! The location is dreamy, my room was facing the hills with cowbells ringing all day. Breakfast are exquisite, whatever you like will be served within a minute. Service everywhere in the resort is amazing, stuff is the friendliest and the most entertaining for the ones who travel alone too. You can enjoy several different restaurants with great cuisine and views. Spa in the Waldhotel is perfect, clean and quiet, not many visitors during a low season (i was basically alone there all the time). You can also enjoy some attractions around or visit Luzern by boat fastly.

(Read More)

There is nothing i could possible mention.

Published on 06 Nov 2023

Abdulrahman

young couple

10.0

Exceptional

Perfect

Amazing location, amazing facilities, very clean , luxurious and breathtaking

Published on 31 Oct 2023

Istvan

young couple

9.0

Superb

Lovely place

Absolute stunning location. Tasty breakfast, quick service. Nice, helpful and welcoming staff.

There isnt a big deal, maybe the controllers for the outside blind?! I couldnt find it

Published on 27 Oct 2023

Shareefa

family with young children

10.0

Exceptional

Highly recommend to stay at this resort

Everything was perfect during my stay at burgenstock

Nothing

Published on 13 Oct 2023

Syrymbek

family with young children

10.0

Exceptional

Super hotel and service

Good

Very good

Published on 12 Oct 2023

Joona

young couple

10.0

Exceptional

My Favorite Place on Earth. The location in the Swiss nature and the service are exceptionally good.

Breakfast and the SPA department are particularly good. The hotel's location in the middle of beautiful Swiss nature is exceptional. I highly recommend it.

Published on 01 Oct 2023