Best Western Orlando Gateway Hotel, Orlando, Usa

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Location & Nearby Places

International Drive (12.2 Km from city center)

7299 Universal Boulevard

15 Nearby Attractions

Ripley’s Believe it or Not! Museum

1.5 km

Universal Orlando Resort

1.9 km

SeaWorld

5.2 km

Bill Frederick Park

5.8 km

Clear Lake

8.8 km

Lake Holden

9.2 km

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All Facilities for Best Western Orlando Gateway Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Golf course (within 3 km).
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Higher level toilet, Visual aids: Braille, Facilities for disabled guests, Auditory guidance, Non-smoking throughout.
Accessibility	Toilet with grab rails.
Room Amenities	Heated pool, Air conditioning, Heating.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Snack bar, Vending machine (snacks), Kid meals, Outdoor furniture, Vending machine (drinks), Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Ironing service, Laundry.
Services & Extras	Key access, Key card access.
Common areas	Sun terrace, Shared lounge/TV area.
Reception services	Tour desk, ATM/cash machine on site, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Shuttle service, Accessible parking, Electric vehicle charging station, Shuttle service (free).
Shops	Minimarket on site.

Guest Ratings For This Property

7.5

Based on 8864 Reviews

100% verified reviews

Comfort

7.7

Cleanliness

7.6

Value For Money

7.8

Facilities

7.6

Reviewers Mention About Best Western Orlando Gateway Hotel

The Best Western Orlando Gateway Hotel receives mostly positive reviews. Guests appreciate the economical price considering the quality of the hotel, with a beautiful lobby, restaurant, hot tub, pool (Read More), basketball court, and lounge. Some complaints include thin walls and a lack of complimentary breakfast. The staff receives praise for being attentive, informative, and friendly, with mentions of Nathan and Rachael providing exceptional service. The rooms are clean and comfortable, and the location is conveniently close to popular attractions. Overall, guests enjoy their stay and would recommend the hotel.

Guest Reviews

Michael

family with young children

3.0

Poor

No go...

Location was good

Hair in the tub upon arrival. Chipped paint everywhere in hallways and room. Crack under door. Air conditioner cracked and dirty inside. Toilet draining slowly when flushing. Bathroom fan not working but had loud humming sound. Vent in bathroom separating from ceiling and dirty inside. Closet door off track. Dust everywhere! On lamps, chair, tables, floor, TV, phone.

Published on 05 Jan 2024

Javier

family with young children

9.0

Superb

Customer service was amazing. Upon entering the room we noticed a water leak. We went to the front desk and they immediately switched us! Upon arrival to the second room, it was joint connected to another room (separated by a door) which I was not comfortable especially with a noise I heard. Plus the smell was awful in the room. Not sure if it came from the A.C. I went to the front desk and they switched us to a room that wasnt connected with another room and that was set! The room was perfect! Customer service was amazing. Wish I can remember the guys name but he was never rude and was completely understanding and wanted the BEST for us

(Read More)

The smell in the room. We had to switch rooms!

Published on 05 Jan 2024

Benitez

family with young children

9.0

Superb

Location friendly staff and cleaning

Published on 04 Jan 2024

Chinmay

young couple

4.0

Disappointing

The lobbies stinked, the hotel in reality looks very different from the pictures they have. Ill say its a better motel.

Published on 04 Jan 2024

Anonymous

family with young children

9.0

Superb

Overall it was a great stay for me and my family. Would definitely come back.

The closeness to everything I needed to go to. The staff is friendly and its a great value for your money.

Everything was nice. No complaints

Published on 04 Jan 2024

Darrell

young couple

3.0

Poor

When the creek rises!

The original check-in process, was smooth and professional.

Was awakened at about 1:45 a.m. with water flooding into the bedroom from the outside hallway that came underneath the entry door into the bedroom and was slowly flooding the bedroom. Ruining some of my clothing items and making it wet conditions in the bedroom. Contact staff who put me on hold for approximately 20 minutes before I had to go downstairs and speak to someone in person. The hallway was flooded with water from unknown area. Ask staff to accommodate the inconvenience with towels to at least absorb the water until they figured out the source of the problem. Was told that they could not relocate because there's no more available rooms in the facility to provide comfort. Also, it was an overload of plugs in a power cord that had the desk lamp continuously flickering on and off when the compressor from the refrigerator kicked on and it would cause the lamp to flicker intermittently throughout the night. I addressed this with the staff prior to departure the next morning. As well as housekeeping cup for coffee had black mildew inside the plastic was actually on the cup I also address this with the staff before I left, Lost numerous hours of sleep on what was supposed to have been a relaxing New Year weekend with my fiance. Just Terrible!!!

(Read More)

Published on 03 Jan 2024

April

family with young children

5.0

Passable

I will definitely not be staying there again due to the condition of the hotel.

The location was awesome.

Very old facility. It even smells horrible. It needs major renovations in the rooms.

Published on 03 Jan 2024

Carrasquilla

group

2.0

Very poor

Not the best stay, horrible dirty rooms.

The location

The first room we got was dirty and smelled like wet dirty humid clothes. We came back to the hotel and the A/C was not working. At 1am they made me pack my stuff and move to another room on a different floor. The new room smelled better and the A/C worked but still dirty. Someone eye lashes were still on the wall next to the toilet paper. We were 4 people in the room and house keeping kept leaving 3 towels. The phone in the room did not work so if you needed anything you had to leave your room and wall to guest service. This was not the best experience. They charge $15.75 per day to clean and at no point was the room clean not even when we checked in.

(Read More)

Published on 02 Jan 2024

Kimberla

young couple

6.0

Pleasant

Comfortable

Location

No breakfast included as you have to purchase a breakfast at an additional price and that is one of the perks of staying at Best Western as most of them offer a contenital breakfast which makes an awesome hotel stay beside comfort and cleanliness. Our room had a lot of tiles needing replacing in the shower other than that very clean and comfortable for the price .

Published on 02 Jan 2024