Banyan Tree Mayakoba, Playa del Carmen, Mexico | Photos, Reviews & Deals @Holidify

About Banyan Tree Mayakoba

Enjoy a lavish retreat at Banyan Tree Mayakoba, close to El Camaleón Golf Course and Cancun International Airport. Boasting eleven on-site restaurants and three bars, this five-star accommodation also houses two outdoor pools, a beachfront, and a private beach area. Other amenities at this pet-friendly accommodation include a sun terrace, a fitness centre, a jacuzzi, a sauna, and a spa and wellness centre.

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Location & Nearby Places

Mayakoba (7.6 Km from city center)

Carretera Federal Chetumal Puerto Juarez

4 Nearby Attractions

Explore the Mayan ruins

7.6 km

Visit a Cenote

8.3 km

Beach Time

10.2 km

Eco-parks

14.8 km

All Facilities for Banyan Tree Mayakoba

Category	Facilities
Activities	Water sport facilities on site, Bike tours, Walking tours, Tennis equipment, Cycling, Live sport events (broadcast), Themed dinner nights, Beach, Archery, Tennis court, Cooking class, Snorkelling, Golf course (within 3 km), Fishing.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Family rooms, Facilities for disabled guests, Pet basket, Allergy-free room, Pet bowls, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Sauna.
Room Amenities	Air conditioning, Infinity pool, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Chapel/shrine, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Concierge service, Tour desk, Valet parking, ATM/cash machine on site, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site.
Entertainment and family services	Children's playground, Indoor play area, Board games/puzzles, Kids' club, Babysitting/child services.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Private beach area, Massage, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Fitness classes, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Outdoor pool, Pool bar, Personal trainer, Spa and wellness centre, Back massage, Body scrub, Sun loungers or beach chairs, Yoga classes.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View	Terrace.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.2

Based on 190 Reviews

100% verified reviews

Comfort

9.6

Cleanliness

9.4

Value For Money

8.0

Facilities

9.4

Guest Reviews

Eleanor

family with young children

10.0

Exceptional

Comfortable and spacious suite, excellent services and restaurants, beautiful resort

We stayed in an oceanfront suite which was very spacious. There was a private pool, and the open bathroom was spacious. The shower was equipped with steam options, making daily shower quite enjoyable. The staff was very friendly and helpful. The restaurant choices (Italian, Thai, seafood, steak) were excellent. The property was huge, but we were able to get around with bikes that came with the room, and golf cart transportation service was always available. Overall, we really enjoyed our stay!

Published on 18 Dec 2023

Plus

young couple

10.0

Exceptional

Best I have ever stayed in :)

Published on 04 Dec 2023

Jeremy

family with young children

10.0

Exceptional

Everything

It rained alot! (not the propertys fault)

Published on 19 Nov 2023

Williams

young couple

9.0

Superb

Really enjoyed it, the view and location were amazing and the staff were very helpful

Breakfast was excellent albeit a bit expensive Room was amazing and the view was excellent All the staff were friendly and welcoming

It was very expensive for the extras Otherwise nothing not to like!

Published on 16 Oct 2023

Rangel

young couple

8.0

Very good

Loved the room, it was amazing!!!

Loved the room with the outdoor pool. Unfortunately they few days we booked it rained so we did not enjoy the pool how we wanted.

-Did not like how our private villa the outside door was still accessible by any workers for them to open. That did not give us so much of a private feeling.

Published on 23 Sep 2023

Larry

review category business travellers

10.0

Exceptional

Possibly the best resort in North America, if not the world

Unparalleled staff, unbelievable location in a jungle/nature preserve. First class all the way.

Recommend checking prior to booking to see if any conventions are being hosted when visiting - loud, disrespectful convention attendees were a real problem.

Published on 14 Sep 2023

Kong

young couple

9.0

Superb

It was a good experience. Stay was extremely friendly, the food was very good.

The hidden gem is El Pueblito no one really talks about. The food at burger shop and el fondita was amazing. Pricing was reasonable. Food was delicious. I would recommend to family and friends.

The ceiling in the living room was constantly dropping/ leaking debri. It wasnt addressed at all. No one would clean the debri on the table. We had requested for a childrens bicycle and helmet on the first day of arrival on thursday but didnt get the bicycle until monday the day before our departure. We had called multiple times. We spoke to another family that landed on a date later than us and they received 2 bicycles for both their children. That was disappointing because my son wanted to ride a bicycle the every day....

Published on 30 Aug 2023

Agne

young couple

9.0

Superb

Great!

Beautiful resort, extremely customer centric and helpful staff

Wine list was quite average and very overpriced

Published on 07 Jul 2023

Dorothy

group

10.0

Exceptional

Wonderful

Service was impeccable. Staff was wonderful. Facilities and architecture was gorgeous. Food was great

I wish it was more kid-friendly. Kids club was quite small and i wish there was a bigger pool for the kids like a slide and splash pad.

Published on 01 Jul 2023

Silvia

young couple

6.0

Pleasant

The property and the villas were lovely. The staff is outstanding. Breakfast selection is great.

Our pool was super fogy indicating it wasnt clean at all. when we told reception (twice) they said they would send maintenance but nothing happend - so we couldnt use the pool our entire stay. When we repeated the problem while settling the bill expecting compensation we were initially offered way too low compensation for the mishap and only after pushing they reacted correctly. In a hotel of this level we would have expected the pool cleaning to happen immediately, a new room and/or receiving compensation right away. Breakfast is crowded and loud - so we did not go after the first day.

Published on 21 Jun 2023