Ascott Waterplace Surabaya, Surabaya

This property has been featured in "19 Best Luxury Hotels In Surabaya ".

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Top Facilities

parking

wifi

pool

food

bar

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Check Room Options And Availability

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One-Bedroom Deluxe Apartment

Max 2 Adults

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This modern air-conditioned apartment has flat-screen TV with DVD player, a full kitchen and en suite bathroom with bath and shower. Guests enjoy city view.

One-Bedroom Executive Apartment

Max 3 Adults

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Offering more space, this modern air-conditioned apartment has flat-screen TV with DVD player, a full kitchen and en suite bathroom with bath and shower. Guests enjoy city view.

Two-Bedroom Deluxe Apartment

Max 4 Adults

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This modern air-conditioned 2-bedroom apartment has flat-screen TV with DVD player, a full kitchen and en suite bathroom with bath and shower. Guests enjoy city view.

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All Facilities for Ascott Waterplace Surabaya

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Water park, Golf course (within 3 km).
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Safety features	Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Family rooms, Soundproof rooms, Lift, Designated smoking area.
Accessibility	Upper floors accessible by elevator, Accessible by lift.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Shower cap, Shampoo, Slippers, Body soap, Conditioner, Additional toilet, Free toiletries, Toothbrush, Hairdryer, Bath, Shower, Toilet, Bathrobe.
Exclusive services	Concierge services, Free gym access.
Room Amenities	Sofa, Soundproofing, Cots, Washing machine, Wardrobe or closet, Clothes rack, Seating Area, Iron, Safety deposit box, Tile/marble floor, Ironing facilities, Hardwood or parquet floors, Socket near the bed, Tumble dryer, Air conditioning, Desk, Carpeted, Trash cans, Pool towels, Non-feather pillow.
Food & Drink	Kitchenware, Wine glasses, Grocery deliveries, Stovetop, Kitchenette, Oven, Dining area, Bottle of water, Room service, Refrigerator, Electric kettle, Microwave, Restaurant, Toaster, Kitchen, Dining table, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, CCTV outside property, Security alarm, Fire extinguisher.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service.
Media & Technology	DVD player, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Invoice provided, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing	Contactless check-in/check-out, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Kids' club, Indoor play area, Kids' outdoor play equipment.
Transport	Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
Pool and wellness	Water slide, Fitness centre, Fitness, Sun loungers or beach chairs.
Outdoor & View	Terrace, City view, Pool view, Landmark view, View, Quiet street view.

Location & Nearby Places

Tegalsari (9.4 Km from city center)

Tower D1, Jalan Pakuwon Indah Lontar Timur Kav. 3-5

15 Nearby Attractions

Lenmarc Mall

1.0 km

Ciputra Waterpark

4.6 km

Surabaya Town Square

6.2 km

Masjid al Akbar

6.7 km

Flora Park

6.9 km

Tomb of Dr Soetomo

7.0 km

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About This Property

Welcoming guests with an outdoor swimming pool, Ascott Waterplace Surabaya is located right in front of Pakuwon Trade Center which houses convention halls, department stores and various dining outlets.

Guest Ratings For This Property

8.6

Based on 198 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.6

Value For Money

8.5

Facilities

8.6

Guest Reviews

Asyikin

group

9.0

Superb

I would definitely stay at the Ascott Waterplace Surabaya again for the sheer fact that their service has always been un

The location was convenient and near to Pakuwon Trade Centre / Pakuwon City Mall. Hence, there was an abundance of food and shopping options at our disposal.

The bathrooms lacked ventilation and needed to be upgraded slightly due to wear and tear.

Published on 18 Dec 2023

Siska

family with young children

10.0

Exceptional

Hopefully in the future Ascott management will do better than now .

I like the room and facilities in here . All the stuff are friendly and helpfull . Next time in the future when I have my holiday ,I will come over here again and stay more longer .

Only there is one that I dont like . There was one securty in portal gate and bit rude they way he spoke when I came in with my driving instructure . Actually he wont let the car in ,until I said I stay there and my instructure just want to drop me off . Hopefully the management of Ascott will do something about this as the way that security act is not nice at all . Please take notice for this . Thank you

Published on 19 Oct 2023

John

young couple

9.0

Superb

Excellent location and super friendly staffs

Super friendly staffs and super clean room

Hot breakfast is always cold and it could be the induction stove is not turned on during my 10day stay.

Published on 15 Oct 2023

Teja

family with young children

10.0

Exceptional

Best staff

Published on 04 Oct 2023

Sing

young couple

8.0

Very good

Good location!

Location is really good. Right opposite the hotel is a huge mall. Hotel staff were friendly and helpful.

Even when we switched on all the lights in our room, the room is still quite dark.

Published on 29 Sep 2023

May

young couple

9.0

Superb

Spacious, value for money

Published on 23 Sep 2023

Wei

family with young children

5.0

Passable

perfect service attitude.

Too few breakfast varieties and three time power off in one night.

Published on 21 Sep 2023

Daniel

family with young children

8.0

Very good

The staffs are very friendly and ready to assist and help us, the place is very clean, nice and pleasant.

It's just a bit difficult to go to thematic Pool with a stroller. The path for the stroller or wheelchair is too steep. And there was dish soap but there was no sponge or anything else that I can use to wash the dishes and my baby's cutlery myself.

Published on 20 Sep 2023