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Resort

Andaz Mayakoba - a concept by Hyatt

Mayakoba (0 kms from )

Ranked 7 out of 48 resorts in Playa del Carmen

8.7
(263 reviews)

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About Andaz Mayakoba - a concept by Hyatt

Indulge in a luxurious other-worldly experience at Andaz Mayakoba, nestled close to Mayakoba Beach. Enjoy a leisurely experience in the well-furnished, serene rooms that give off a warm and inviting feel. Boasting four on-site restaurants and two swimming pools, the accommodation also houses a bar, a beachfront, a private beach area, a fitness centre, a sauna, and a spa and wellness. The property also welcomes pets.

Top Facilities

parking

bar

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Location & Nearby Places

Mayakoba (8.2 Km from city center)

Carreterra Federal Chetumal-Puerto Juarez KM 298

4 Nearby Attractions

Explore the Mayan ruins

8.3 km

Visit a Cenote

8.9 km

Beach Time

10.8 km

Eco-parks

15.4 km

All Facilities for Andaz Mayakoba - a concept by Hyatt

Category Facilities
Activities Happy hour, Water sport facilities on site, Bike tours, Live music/performance, Walking tours, Windsurfing, Tennis equipment, Cycling, Live sport events (broadcast), Beach, Archery, Tennis court, Cooking class, Snorkelling, Canoeing, Golf course (within 3 km), Fishing, Diving, Tour or class about local culture.
Business facilities Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Higher level toilet, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility Toilet with grab rails.
Bathroom Sauna.
Room Amenities Air conditioning.
Food & Drink Wine/champagne, Special diet menus (on request), Kid meals, BBQ facilities, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security 24-hour security, Fire extinguishers, Smoke alarms.
Services WiFi, Free WiFi, Internet services.
Cleaning services Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras Key access.
Common areas Sun terrace, Outdoor fireplace, Chapel/shrine, Garden.
Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services Concierge service, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services Evening entertainment, Indoor play area, Board games/puzzles, Kids' club, Entertainment staff, Babysitting/child services.
Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Private beach area, Hair cut, Make up services, Massage, Body wrap, Swimming Pool, Fitness centre, Beachfront, Beauty Services, Couples massage, Pool with view, Fitness classes, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Outdoor pool, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Waxing services, Hand massage, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes, Hair treatments.
Transport Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View Terrace.
Shops Minimarket on site.

Guest Ratings For This Property

8.7
Based on 263 Reviews
100% verified reviews

Comfort

9.2

Cleanliness

9.4

Value For Money

7.7

Facilities

9.0

Guest Reviews

Hege
family with young children
8.0
Very good
Very good
great breakfast buffet, albeit veryt pricey. Beatufil beach and super fun to ride down to the beach from our room which was located closer to the reception area. liked the water service on the beach and the great louge mattresses and towel service
very expensive and relatively small room with no real view. Could hear the freeway traffic at night. also could not get a reservation for the boat tour.

Published on 04 Jan 2024

Duncan
family with young children
8.0
Very good
Very good
Nice style
Sevice at restaurants

Published on 22 Nov 2023

Kristina
family with young children
5.0
Passable
Passable
The facilities in the hotel were great. The gym had a lot of equipment, the spa area was beautiful and the beach was extremely clean and well taken care of. We also really liked the onsite restaurant offering - especially Casa Amate was a fantastic culinary experience.
We had a cockroach in the room and had to wait quite some time for housekeeping to come and remove it. The staff was also not apologetic about it. The hotel also double charged me accidentally for the whole stay. I had to wait more than 1 week and multiple email conversations later to get it resolved as the hotel only identified the issue on their side after I sent them confirmations from my bank. I find this quite disappointing from a 5 star hotel at that price range.

Published on 22 Nov 2023

Andreas
young couple
7.0
Good
Good
Facilities, Beach, Staff
Price of food and beverages, charging 180 pesos for a beer that costs 20 in a OXXO is RIDICULOUS!!!!

Published on 06 Nov 2023

Emanuela
family with young children
7.0
Good
Ok
Nice place, lovely beach, very clean, staff generally helpful. However beach and pool staff very sloppy and not attentive.
Beach and pool staff sloppy and inattentive. Food is nice but repetitive, if you are staying for two weeks or longer, youll get bored.

Published on 08 Oct 2023

Ursula
young couple
10.0
Exceptional
The Perfect Resort for a Peaceful Getaway!
This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely professional, friendly and helpful. The hotel rooms have very comfortable beds, are spotlessly clean and have all the basic amenities you could need. You can easily walk or cycle around the property, and to fully enjoy the landscape in Mayakoba I highly recommend the boat tour. It's a wonderful way to see the whole resort. The beach club of Andaz is beautiful, with plenty loungers and towels. The beach front itself is excellent as they installed seaweed barriers, so you do not have any issues at this resort, just crystal clear waters to swim in. The breakfast buffet was great with lots to choose from and of course great service from the staff there. Overall we really enjoyed our stay here and as a local I hope to return again.
(Read More)
Nothing to fault at this hotel!

Published on 20 Sep 2023

Hernan
group
9.0
Superb
Superb
Everything was great

Published on 13 Aug 2023

Justin
group
10.0
Exceptional
I chose to return to Andaz Mayakoba to celebrate my 50th birthday and it was wonderful.
VIP treatment Our amazing pool attendant Paco! The ocean view studios are highly recommended. Wonderful breakfast buffet.
One of the restaurants was closed during our stay but there are other options at Andaz and the other resorts in Mayakoba.

Published on 03 Aug 2023

Ilias
family with young children
10.0
Exceptional
Perfect resort
Andaz is the ideal family resort. Beach is great, pools are awesome, food is delicious, staff is outstanding
Restaurant prices are higher compared to the other properties inside mayakoba

Published on 03 Aug 2023

Raquel
family with young children
10.0
Exceptional
Best family vacation at gorgeous hotel
Everything! Its beautiful, modern, comfortable. The service is top notch. Food was delicious. Well be back soon!

Published on 30 Jul 2023

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