Kilaguni Serena Safari Lodge, Tsavo West National Park

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All Facilities for Kilaguni Serena Safari Lodge

Category	Facilities
Activities	Live music/performance, Cooking class, Walking tours, Cycling, Game drives, Hiking, Temporary art galleries, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus.
Miscellaneous	Non-smoking rooms, Designated smoking area, Family rooms.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Room Amenities	Safety deposit box.
Food & Drink	Fruits, Kid-friendly buffet, Wine/champagne, Special diet menus (on request), Kid meals, Outdoor furniture, Packed lunches, BBQ facilities, Room service, Restaurant, Bar.
Safety & security	24-hour security, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry.
Food & drink safety	Delivered food is securely covered, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Garden.
Reception services	Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Babysitting/child services, Children's playground.
Pool and wellness	Facial treatments, Hair styling, Outdoor pool (all year), Swimming pool, Outdoor pool, Pedicure, Manicure, Make up services, Massage, Kids' pool, Body wrap, Swimming Pool, Body scrub, Waxing services, Beauty Services, Pool with view, Sun loungers or beach chairs, Spa/wellness packages, Body treatments, Yoga classes, Fitness.
Transport	Airport shuttle, Accessible parking, Airport shuttle (additional charge), Airport pick up, Airport drop off, Bicycle rental.

Guest Ratings For This Property

8.9

Based on 111 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

8.2

Facilities

8.6

Reviewers Mention About Kilaguni Serena Safari Lodge

The Kilaguni Serena Safari Lodge receives positive reviews regarding friendly staff, clean and spacious rooms with fantastic views, well-maintained gardens, and a well-located swimming pool. Guests a (Read More)ppreciate the efforts made to accommodate a one-year-old's needs. However, improvements are suggested in terms of Christmas entertainment and generosity, with a recommendation for corner rooms to avoid noise from other guests. The lodge is described as marvelous, with a perfect view, delicious food, and worth the price. Overall, it is considered a great place and a memorable experience.

Guest Reviews

Armanda

family with young children

9.0

Superb

Great to get away from Nairobi for 3 nights!!

Great view of Kilimanjaro! All rooms were spick and span. I organised a surprise birthday cake with the traditional accompaniment of the staff singing and clapping which was perfectly orchestrated! Cake was delicious!!! In true Serena fashion, all the staff were friendly and helpful.

The food was not as good as usual. The dining hall/lounge are looking a little tired also the tea and coffee service was never properly stocked Too many tour drivers mingling with guests.

Published on 23 Dec 2023

Thi

solo traveller

8.0

Very good

Good but some hiccups.

Beautiful location. Staff are lovely and food is very good.

The first nights room was very basic for the price . Lots of insects came through the rip in the window screen and mosquito netting over the sleeping area. To the lodges credit, they changed my room when I raised it to them.

Published on 06 Dec 2023

Jed

family with young children

9.0

Superb

The beautiful surroundings, comfortable room and spectacular lodge was worth the splurge.

The location of the property is outstanding. It has a fantastic view in front of restaurant with constant wildlife to enjoy that are coming to the watering holes. On a clear day Mt Kilimanjaro can be seen. The staff was very friendly. The buffet had a nice variety to choose from. We enjoyed the balcony view from our room. Our parents were unexpectedly upgraded to a suite which they enjoyed very much.

For the price of the stay we feel the quality of food could have been a little higher. The high price limited how long we could stay.

Published on 05 Nov 2023

Francois

family with young children

7.0

Good

Very welcoming staff and friendly staff. The location at the edge of the national park makes this place one of the best Voi options.

The maintenance of the infrastructure needs some refresh. As well bathroom update.

Published on 23 Oct 2023

Niloofar

family with young children

9.0

Superb

Amazing view that we never forget.

Magical! Yes didnt need to go on a game drive to see animals, they all group by group visit the waterhole and we could see them from the comfort of our room or the bar and restaurant. It was wonderful. The property has a big garden and a nice pool as well. Nice and kind staff as all Kenyans. The food was good and we really enjoyed our stay

Honestly the communication on booking.com with them was that bothering that I didnt expect we will be taken cared good if we arrive there. They did not reply my messages regarding transfers. I had to write them over and over. I even tried to call them so they notice me. Finally I could get an email address and communication went smoother afterwards. The information on their page is wrong. They wrote the closest airport to the lodge is amboseli, and the transfer is free. But in fact the closest airstrip to them is Kilaguni. So we had to change our flight ticket otherwise we had to drive for 3 hours from Amboseli and pay 350. Also I told them about the wrong information on their page they havent fixed it yet!

(Read More)

Published on 22 Oct 2023

Kyle

family with young children

10.0

Exceptional

A Comparatively Good Value for an Excellent Stay

Really lovely, peaceful grounds with excellent (but unobtrusive) staff. Our game driver was excellent and the buffet meals were all exceptionally tasty (including the Kenyan coffee on offerthe best we have even at more expensive safari camps/lodges). The watering hole is a highlight and the grounds are beautiful.

Nothing

Published on 06 Oct 2023

Jayne

young couple

10.0

Exceptional

Location, location, location!

Excellent food , great location with spectacular views from the restaurant and room . Staff very helpful and friendly

No Hairdryer in room

Published on 05 Oct 2023

Francesco

group

10.0

Exceptional

Amazing view

Great view!

Published on 03 Oct 2023

Marvin

young couple

8.0

Very good

The View from the Restaurant and from the rooms ist nothing but amazing. I'm not easy to impress, but that was impressing

Unfortunately the staff wasn 't very reliable. We had to ask 4 times (including the online Sheet) to finally get an answer if we could do a game drive.

Published on 28 Aug 2023

Ayub

family with young children

9.0

Superb

Very nice experience

The Staff were lovely and ready to assist at all times with a big smile on their face. The watering hole attracted all manner of wild life including Elephants, Buffalos, Giraffes Zebras which could be observed at close making an exceptional experience. The food was exceptional as always., Rooms are standard and comfy

Nothing really

Published on 24 Aug 2023