Crowne Plaza Surfers Paradise, an IHG Hotel, Surfers Paradise

About Crowne Plaza Surfers Paradise, an IHG Hotel

Hotel Crowne Plaza Surfers Paradise, an IHG Hotel, is located in Surfers Paradise. The hotel offers a range of amenities including parking, a restaurant, bar, fitness centre, garden, laundry and dry cleaning services, family rooms, a lift, safety deposit box, valet parking, hot tub, luggage storage, outdoor pool, and daily housekeeping. They also have a fence around the pool for safety. Their spacious rooms provide excellent service and our on-site restaurants offer reasonably priced options. It is conveniently located near the beach and has flags nearby for swimming. The staff is dedicated to providing a great experience and catering to your needs.

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All Facilities for Crowne Plaza Surfers Paradise, an IHG Hotel

Category	Facilities
Activities	Beach, Tennis court, Tennis equipment.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Outdoor furniture, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access, Lockers.
Common areas	Sun terrace, Chapel/shrine, Garden.
Food & drink safety	Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Tour desk, Valet parking, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
General	Private parking, Parking on site, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available.
Entertainment and family services	Babysitting/child services, Board games/puzzles.
Transport	Shuttle service, Accessible parking, Electric vehicle charging station, Public transport tickets, Parking garage, Shuttle service (additional charge).
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Swimming Pool, Fitness centre, Sun loungers or beach chairs, Fence around pool, Fitness.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.2

Based on 3480 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.6

Value For Money

7.9

Facilities

8.4

Guest Reviews

Belinda

family with young children

8.0

Very good

Enjoyed our stay, would stay again

Loved the pool, being allowed to check in early, having an oceanview. Housekeeping staff were lovely, did an awesome job and were friendly

Only tea and coffee facilities, reception staff werent very friendly.

Published on 05 Jan 2024

Sydneyunisam

family with young children

9.0

Superb

The location is excellent. The hotel is just a few step from Light Rail station. I could catch Train from Brisbane Airport and catch Light Rail to the hotel worry-free. The buffet brekkie is lovely and offers a wide variety of salad, toast, hot food, etc. The room is clean and well-maintained.

The drainage in the bathroom might be a problem. It seems that odour comes out from the drain all the time.

Published on 05 Jan 2024

Ricco

family with young children

5.0

Passable

We liked it but we had no TV channels for 4 days they claimed it was due to the storm???

Breakfast was ok quality was average compared to many other hotel buffet varieties where good

We ate at the restaurant every night and it is way under staffed! And menu is very small the first 2 nights we where bought sparkling water we always started with the bread and dips! Then the quality and service disappeared? We had to ask for plain water and we where brought terrible dips?? Instead of the usual olive oil with vinegar and spices to dip the bread in we was served straight vinegar with warm water it was disgusting I complained then we was served the most spicy chilly dip that was beyond crazy so we refused to eat it but we still paid for it? It just got sad!

Published on 04 Jan 2024

Marina

solo traveller

4.0

Disappointing

The stay was very stressful as I had been charged twice for my room. It took two days of phone calls to speak to someone

Room was Ok but very expensive stay at $512 night. Nothing special!

I am from NSW and had to stay in hotel as I was involved in the hurricane that hit the Gold Coast on Xmas day. Not impressed with the customer service.

Published on 04 Jan 2024

Thompson

young couple

9.0

Superb

Great room, friendly staff, but not always available (short-staffed)

The room and bathroom were fabulous - so spacious, airy, plenty of natural light, great views. I loved it. The staff was so friendly and helpful.

I'd actually give the hotel 8 stars for the following reasons, but settled on 9 stars for the lovely staff and great room: The bed was too soft and lumpy - my husband has a bad back, he couldn't get comfortable and couldn't sleep much. The walls must be quite thin - next-door neighbors were so noisy all night, until well past midnight. Also, they often seemed so short-staffed: I called reception / housekeeping a few times when I needed something, waited on the line for about 10 minutes and could not reach anyone so took the lift down to the reception - there was no one there behind the counter and a queue of customers waiting. This happened a few times.

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Published on 03 Jan 2024

Spaces

young couple

7.0

Good

Good for a short stay for a couple of people.

Comfortable room and nice breakfast.

I booked 2 nights but due to flight cancellation I stayed for one, manager insisted on charging for both nights.

Published on 02 Jan 2024

Valerie

young couple

8.0

Very good

Very convenient situated between Surfers and Pacific Fair. The tram was right outside so we parked the car and didn't use it until it was time to go home.

We could only get Channel 10 on the TV even though other channels were on in the bar.

Published on 02 Jan 2024

Rn87wa

young couple

7.0

Good

Good value for money, service is undesirable.

Loved the discounted brekky and the poolside entertainment. Location was fab, only a short walk to Broadbeach and Surfers.

Wasn't a fan of the pricey parking and the concierge was never available, we had to physically pop down to reception multiple times due to the concierge phone line being unavailable for 20-30mins at a time and then the hostility and poor customer service from the Indian attendant was appalling.

Published on 02 Jan 2024

Candice

family with young children

6.0

Pleasant

Clean, good facilities, close to restaurants

Breakfast was great, location close to restaurants.

There was a mix up with the room and for 4 guests there was only one bed. Took a few phone calls to get the matter resolved. Once it was resolved, it exceeded my expectations.

Published on 02 Jan 2024