Viceroy Riviera Maya - Luxury Resort, Playa del Carmen, Mexico

About Viceroy Riviera Maya - Luxury Resort

Viceroy Riviera Maya - Luxury Resort is nestled on the coast of Xcalacoco Beach lying close to Playa del Carmen Beach, surrounded by forest. This exquisite accommodation provides top-notch facilities, prioritising the guests' comfort and welcomes pets. With two on-site restaurants, the property also houses a bar, an outdoor pool, a fitness centre, a sauna, and a spa and wellness centre. The resort boasts a splendid beachfront, terrace, sun terrace, and jacuzzi, making it suitable for a relaxing getaway.

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Location & Nearby Places

5.8 Km from city center

Riviera Maya Playa Xcalacoco Fracc 7

4 Nearby Attractions

Explore the Mayan ruins

5.9 km

Visit a Cenote

6.4 km

Beach Time

8.3 km

Eco-parks

12.9 km

All Facilities for Viceroy Riviera Maya, a Luxury Villa Resort

Category	Facilities
Business facilities	Meeting/banquet facilities.
Activities	Windsurfing, Themed dinner nights, Beach, Cooking class, Snorkelling, Fishing, Diving.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Facilities for disabled guests, Pet basket, Allergy-free room, Pet bowls.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Restaurant, Breakfast in the room, Outdoor furniture, Room service, Bar.
Safety & security	24-hour security, Fire extinguishers, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, Tour desk, Valet parking, Private check-in/check-out, 24-hour front desk, Currency exchange.
General	Private parking, Pets allowed, Parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Pool and wellness	Sun umbrellas, Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Massage, Swimming Pool, Foot bath, Fitness centre, Beachfront, Beauty Services, Fitness classes, Spa/wellness packages, Fitness, Spa facilities, Outdoor pool, Personal trainer, Spa and wellness centre, Spa lounge/relaxation area, Fitness/spa locker rooms, Sun loungers or beach chairs, Yoga classes.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up, Street parking.
Outdoor & View	Terrace.

Guest Ratings For This Property

9.0

Based on 84 Reviews

100% verified reviews

Comfort

9.8

Cleanliness

9.5

Value For Money

8.0

Facilities

9.3

Guest Reviews

Hayley

young couple

10.0

Exceptional

Luxury

Stunning villa

Published on 17 Nov 2023

Kirsten

family with young children

10.0

Exceptional

All of our needs were anticipated, and exceeded.

The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.

I cant think of anything

Published on 30 Aug 2023

Anonymous

young couple

9.0

Superb

Got to spend the best time there with my fianc

Exclusivity!!! The Villa had everything we needed. We stayed in 3 out of 4 days. Room service menu was Amazing!! And the staff promptly responsive to our needs!!! I love it there. Will def return.

MOSQUITOS!!!

Published on 04 Jul 2023

Mark

review category business travellers

7.0

Good

Great service but food wasn't 45 star quality

The staff and location were great. Very disappointed in the food

Food

Published on 04 Apr 2023

Lusy

young couple

10.0

Exceptional

most beautiful experimace thanks to the staff and everyone else in the facility!

exceptional customer service!!!

facility clean and staff most professional!!!

Published on 06 Mar 2023

Joshua

young couple

10.0

Exceptional

The perfect high-end romantic stay for couples

This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means theres never many guests around. The service is exceptional in every area. The food is excellent also. And theres almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.

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At times the rave-style music from the neighbouring resort was obtrusive, but only during the day. But its difficult to escape that anywhere along this coast.

Published on 16 Jan 2023

Melanie

solo traveller

2.0

Very poor

Will never stay here again. poor service.

small boutique feel. wonderful spa.

poorly managed. my room was right next to the pool area during the same week as a large wedding. they should have required the wedding party to do a buy out. they took over the facility for more than half of my 5 night stay. the two day festivities were LOUD. Loud talking, loud music. The night of the wedding reception, the reception music was so loud I could not hear phone calls or even movies. And they ran late into the night so theres nothing you can do but suffer. I came to the viceroy for peace and to restore. It was anything but that. Yes. they gave me one night free but that was after going off on the night manager. They should have been falling over themselves to accommodate the guests that were suffering through the several days of someone elses wedding festivities. Also the hotel has 41 villas/suites. The wedding guests easily took over more than half.

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Published on 30 Dec 2022

Clive

young couple

9.0

Superb

A wonderful hotel which is let down by poor cooking and some totally untrained staff

The location was excellent.

Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

Published on 07 Dec 2022

Ezgi

young couple

7.0

Good

Overall, it was still a good experince and we felt good about the place. We left with positive feelings.

We have stayed 5 nights at the hotel for our honeymoon in the superior villa with the private pool. To start with, the welcoming staff was extremely nice and we loved the personal touch with handmade soaps and mezcal tasting ritual at the arrival. The villa was even bigger than expected, beds are comfortable. we had a very good spa experience; highly recommended. Loved the privacy and overall feeling of the place.

Since the hotel has the jungle concept we were ready to have some visitors during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me. At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again. Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday. The other days they stop by 9-10pm. Another unexpected feature from a luxury resort is the staff around the pool area. They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for consuming rather than being taken care of. The hotel has a romantic setup with a calmimg atmosphere, I dont want someone constantly interrupting my space and time to ask what I would like to drink more.

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Published on 28 Nov 2022