The Garrison Hotel & Suites Dover-Durham, Ascend Hotel Collection, Portsmouth

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All Facilities for The Garrison Hotel & Suites Dover-Durham, Ascend Hotel Collection

Category	Facilities
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Pet bowls, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating.
Food & Drink	Fruits, Vending machine (snacks), Outdoor furniture, Vending machine (drinks), Coffee house on site.
Safety & security	Security alarm, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Outdoor fireplace, Picnic area, Sun terrace, Shared lounge/TV area, Garden.
Reception services	Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness	Sun umbrellas, Swimming pool, Fitness centre, Sun loungers or beach chairs, Fitness.
Transport	Accessible parking, Electric vehicle charging station.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.5

Based on 329 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.9

Value For Money

8.3

Facilities

8.6

Reviewers Mention About The Garrison Hotel & Suites Dover-Durham, Ascend Hotel Collection

The front desk staff is friendly and helpful, and the hotel is clean and comfortable with spacious rooms. The hotel is decorated for holidays, including Halloween and Christmas. The breakfast has a g (Read More)ood variety of options and the lobby offers complimentary drinks and snacks. The location is convenient with nearby activities and amenities. The only downside is the condition of the pool. Overall, it is a pleasant and accommodating place to stay.

Guest Reviews

Brian

family with young children

9.0

Superb

Great stay and highly recommended!

Breakfast was simple but filling, standard fare. Rooms were super clean and fresh, everything looked great! Staff was super friendly and provided excellent service!

Only issue was the pool being closed, there was no notification of such in advance - a little disappointed but still wouldn't take a point off for it.

Published on 31 Dec 2023

Betty-jo

young couple

9.0

Superb

Nice, clean and comfortable room with a great rate. Pet fee was very reasonable. Nice location close to Concord and Port

The staff were cheerful and welcoming. The property was decorated for Christmas and looked pretty. The room was very comfortable and clean. Located close to a friend we were visiting.

Published on 23 Dec 2023

Gene

young couple

9.0

Superb

2 pleasant nights !

The hotel is very well kept and felt homey and was nicely decorated for Christmas which was a pleasant surprise. Also, has a small but perfect gift shop in the lobby and with helpful lobby coffee service.

n/a

Published on 21 Dec 2023

Vanessa

young couple

2.0

Very poor

This stay was overpriced, uncomfortable, and dirty

Nothing

Breakfast was nothing more than dry cereal and toast. Room was dirty and uncomfortable. Beds were ancient and mold in the shower. Walking to the room there was a HUGE spider INSIDE A LIGHT FIXTURE. It was disgusting and threw off the entire night. Beds were lumpy, everything was dusty and smelled since we were close to the pool. Clearly this is a rebranded motel and it shows once youre inside the room. DO NOT STAY.

Published on 19 Dec 2023

Catherine

young couple

10.0

Exceptional

I absolutely loved the 24 hour hot beverages. The tea was a life saver for me when I was feeling a little under the weather. The soaking tub in room 221 is worth the extra money to stay in!

I would love if there was an onsite bar/restaurant. It would not sway us from staying there again but it would be great for money for the hotel even if it was just a bar that was on site or walking distance.

Published on 14 Dec 2023

Jonathan

young couple

9.0

Superb

A nice night out in NH

The woman at the front desk was so kind. Very welcoming. It was a lovely stay.

Published on 07 Dec 2023

Cindy

young couple

9.0

Superb

We had a wonderful time

Near Dunkin and close to highway

The roundabout

Published on 15 Nov 2023

Sarah

young couple

10.0

Exceptional

Would definitely stay there again and would recommend to someone looking for a Dover hotel.

Staff was super kind and welcoming at check in. Room was clean and very spacious. Complimentary breakfast was a plus with lots of options.

Published on 08 Nov 2023

James

young couple

10.0

Exceptional

Very nice facility for one night or one week. Nothing bad about the place.

The premises was a very nice, clean and upscale motel. A plus was the manager had it all decked out for Holloween.

There was nothing we didn't like.

Published on 31 Oct 2023

Claudia

family with young children

10.0

Exceptional

I would definitely stay here again.

The staff was super friendly and extremely knowledgeable about places to eat and go to around the area. They all seemed to enjoy their job. The room was super clean and very comfortable. We stayed around Halloween and I loved how the hotel was decorated. Also, the breakfast was simple but very good.

Published on 24 Oct 2023