SureStay Plus Hotel by Best Western Alvin, Galveston

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Category	Facilities
Activities	Golf course (within 3 km).
Business facilities	Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Designated smoking area, Family rooms, Higher level toilet, Visual aids: Braille, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating.
Food & Drink	Vending machine (snacks), Vending machine (drinks).
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Common areas	Garden.
Reception services	Express check-in/check-out, Private check-in/check-out, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available.
General	Private parking, Parking on site, Free parking, Parking.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Swimming pool, Outdoor pool, Water slide, Swimming Pool, Fitness centre, Fitness.
Transport	Accessible parking.

Guest Ratings For This Property

8.5

Based on 195 Reviews

100% verified reviews

Comfort

8.8

Cleanliness

8.7

Value For Money

8.8

Facilities

8.6

Reviewers Mention About SureStay Plus Hotel by Best Western Alvin

The manager at SureStay Plus Hotel by Best Western Alvin was praised for being friendly and helpful, with a promise to stay there again. Another reviewer regarded it as having the best customer servi (Read More)ce ever and specifically mentioned Brandy as being awesome. A loyal customer stated that they always choose ABV Inn and Suites for their cycling trips and found the Alvin location to be especially clean and well-furnished. Overall, the reviews highlighted the cleanliness, friendly staff, and positive experiences at the hotel.

Guest Reviews

Kimberly

family with young children

10.0

Exceptional

The rooms were spacious and clean. We loved the continental breakfast.

Published on 21 Dec 2023

Anonymous

young couple

10.0

Exceptional

We have a good night and breakfast the the next morning

Neat and clean. Well take care of

Published on 12 Nov 2023

Alma

young couple

10.0

Exceptional

The smile of the person at the front desk and the bed.

Published on 30 Oct 2023

Harold

solo traveller

8.0

Very good

It's very dangerous trying to get out on the Hwy 35 bypass.

Published on 12 Oct 2023

Marisol

family with young children

8.0

Very good

It was an okay place to stay.

Staff was very nice!

Smelled old

Published on 16 Sep 2023

Eva

young couple

8.0

Very good

Makes me think twice before staying here again!

Staff was great & answered all our questions

The noises from the doors. I realize it was Saturday night & the kids played in the pool, but they didnt have to run in & out the outside door every 10 min. & the noise was horrible from it. Our room door also made a terrible noise when you went in & out of it. Just terrible!

Published on 29 Aug 2023

Bettie

young couple

10.0

Exceptional

Excellent staff and rooms!

Staff was polite and wonderful and answered all of our questions.

Published on 26 Aug 2023

Irma

review category business travellers

1.0

Bad

The safety of customers are in jeopardy

good

I had to be awake the moment I checked in with a man cracked out with vulgar words yelling screaming out of his lungs . I was gonna call police but I called management twice then again in morning am disabled.They completely ignored my situation.manager and Brandy even heard the man because I let management hear him. I am very disappointed in the safety of that hotel

Published on 03 Aug 2023

Bobbi

family with young children

7.0

Good

It was great, except for the parts that I mentioned.

very helpful and friendly staff. Excellent location for my travels.

the room was musty smelling and we saw what looked like mold of some sort on the ceiling in the bathroom and around the light in the entry of room. I wasn't a fan of the connecting room, and I was not asked if a connecting room would be okay. The people in the room tried opening the door that connected the rooms and I was a little nervous about that as I was with my young daughter in law and it was just the two of us. They were very loud late into the night and slamming doors including the door on their side of the connection doors.

Published on 17 Jul 2023