Sura Design Hotel & Suites, Istanbul, Turkey | Photos, Reviews & Deals @Holidify

About Sura Design Hotel & Suites

A lifetime of unforgettable memories awaits you during your stay at the royal Sura Design Hotel & Suites. The stay offers elegantly designed rooms furnished with all the luxuries and beautiful city views; free Wi-Fi and parking; an outdoor pool; a restaurant serving local delicacies; a shared lounge; a fully equipped fitness center; and a spa for complete holiday relaxation. The Sultanahmet tram stop, which connects to other notable sites, is just a short walk from the apartment, making getting around Istanbul extremely convenient.

Top Facilities

parking

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Location & Nearby Places

Sultanahmet (0.2 Km from city center)

Divan Yolu Cad. Ticarethane Sok. No 43 Sultanahmet

15 Nearby Attractions

Basilica Cistern

0.2 km

Ayasofya Hurrem Sultan Hamam

0.2 km

Sultanahmet Square

0.2 km

Hagia Irene

0.3 km

Museum of Turkish and Islamic Arts

0.3 km

Cagaloglu Hamam

0.3 km

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All Facilities for Sura Design Hotel & Suites

Category	Facilities
Activities	Happy hour, Bike tours, Walking tours, Cooking class.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails.
Room Amenities	Air conditioning, Heating, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, BBQ facilities, Restaurant, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Packed lunches, Room service, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key card access.
Common areas	Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Babysitting/child services.
Transport	Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Bicycle rental, Public transport tickets, Shuttle service (additional charge), Shuttle service, Airport pick up.
Pool and wellness	Fitness centre.
Outdoor & View	Terrace.

Guest Ratings For This Property

8.8

Based on 1574 Reviews

100% verified reviews

Comfort

9.0

Cleanliness

8.9

Value For Money

8.5

Facilities

8.7

Guest Reviews

Mattia

young couple

8.0

Very good

Perfect staying in Istanbul

Strategic position, kindness and courtesy of the staff, high quality of breakfast and restaurants (especially the terrace)

Nothing

Published on 04 Jan 2024

Alona

young couple

7.0

Good

Location and breakfast with a view Selection of food is good enough

Hotel is nice, but still feels already old

Published on 03 Jan 2024

Cat_ioan

family with young children

10.0

Exceptional

Excellence in hospitality

Published on 02 Jan 2024

Chris

young couple

3.0

Poor

Not great.

Good location, hotel was pretty clean.

Given inferior room to one booked due to over-booking on weekend by hotel. Asked for refund on difference in fees but still waiting for a reply, over 5 weeks ago. Very poor service and follow-up

Published on 02 Jan 2024

Laasya

young couple

7.0

Good

Good location,Definitely Not value for money, won't return!

Breakfast was excellent and the housekeeping did an amazing job keeping the rooms clean for us. The receptionist in the night that helped us check in on the 23rd December was very helpful. The staff upstairs in the restaurant were very hospitable and helpful. The locations as excellent and we could walk to the major attractions and the tram station in a couple minutes. Close proximity to excellent restaurants too!

People at the reception else were difficult, except for the one mentioned above, they didn't understand English well, they didn't seem approachable and were not helpful at all. We were given a room upgrade at the time of check in, but soon realised it wasn't actually one, the carpet was dirty, the bathroom wouldn't close, the fridge had missing freezer and the outer door was broken, they hadn't stocked the mini bar which was requested already from them before check in and which they only did after we checked in, but, there were no glasses in the room to drink from and they waited two days after check in when we had to call and remind them of it to send them some glasses. The switch board had switches that were broken and the wifi speed was too low! The view outside the room from the balcony, looked like a construction site, it certainly wasn't a pleasant garden view! The saving grace was the Hagia Sophia towering at the distance. Calls kept going to the opposite Sura hotel reception, instead of ours, which didn't help the issue of us calling multiples times, but seeing nothing happen!! Called for an iron board multiple times in a day, we still didn't get it for two full days, despite even requesting the same in person at the reception!! The one god reception staff that helped us check in was the one who actually helped us The room service was terrible too. They never answered despite calling almost 10times sometime over an hour and more. We had to go through reception to make someone answer the room service line. We ordered coffee a couple times which didn't even get delivered and when the food did get delivered, it was very delayed!!

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Published on 31 Dec 2023

Jamal

group

10.0

Exceptional

Prachtig !

Adem, burak where very friendly. Everything was very good!

Alles was schoon en ontbijt was goed.

Published on 31 Dec 2023

Sarmad

family with young children

7.0

Good

Good staff specially Razzak and Buraqreceptionist and the restaurant staff

Same 15-20 years old furniture. No upgrade since last 10 years

Old dirty carpets, old TV and furnished

Published on 26 Dec 2023

Tana

young couple

10.0

Exceptional

Wonderful

Very close to all tourist attractions Clean and big rooms! Bathroom was amazing! Looks just like the photos on booking Staff was amazing! So friendly and helpful I am going back to Istanbul today and i have booked another room!

Nothing

Published on 23 Dec 2023