Sofitel London St James, London, England | Photos, Reviews & Deals @Holidify

About Sofitel London St James

London's Sofitel The St. James hotel in the center of London has perhaps one of the nicest addresses of any five-star establishment in the city. The spectacular architecture, the opulent West End lifestyle, and the refined yet slightly audacious British culture. This showcases everything you love about London. Big Ben, Westminster Abbey, Piccadilly Circus, Buckingham Palace, St. James' Park's open spaces, and more are all easily accessible with just a short stroll.

Top Facilities

parking

bar

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Location & Nearby Places

Lambeth (0.3 Km from city center)

6 Waterloo Place

15 Nearby Attractions

Leicester Square

0.3 km

National Gallery

0.3 km

Piccadilly Circus

0.3 km

Trafalgar Square

0.4 km

Soho

0.5 km

Chinatown

0.5 km

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All Facilities for Sofitel London St James

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Emergency cord in bathroom.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Kid-friendly buffet, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Room service, Restaurant, Bar.
Safety & security	24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Valet parking, Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange.
General	Pets allowed, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Babysitting/child services.
Pool and wellness	Hammam, Spa facilities, Hot tub/Jacuzzi, Massage, Spa and wellness centre, Fitness centre, Spa lounge/relaxation area, Fitness/spa locker rooms, Spa/wellness packages, Fitness.
Transport	Shuttle service, Airport shuttle, Airport shuttle (additional charge), Street parking, Bicycle rental, Shuttle service (additional charge).

Guest Ratings For This Property

9.1

Based on 1214 Reviews

100% verified reviews

Comfort

9.5

Cleanliness

9.5

Value For Money

8.2

Facilities

9.2

Guest Reviews

Manolito

family with young children

10.0

Exceptional

Exceptional service, perfect location

Service was excellent. Luis in breakfast service was very accommodating and provided excellent service. Much appreciated. Front desk and attendant very courteous and attentive to our needs. Will definitely come back

Published on 02 Jan 2024

Charnock

family with young children

10.0

Exceptional

Great stay for Christmas/New Years Vacation

Staff was extremely accommodating and helpful. They definitely made us feel like a valued guest.

N/A

Published on 02 Jan 2024

Irina

solo traveller

10.0

Exceptional

Excellent

Location is great. Hotel facilities and service are impeccable.

Published on 25 Dec 2023

Gordon

family with young children

10.0

Exceptional

Shame we only stayed one night

Good location for shopping & theatre, breakfast was amazing, staff very helpful and pleasant

Nothing

Published on 21 Dec 2023

Sione

review category business travellers

10.0

Exceptional

Enjoyable and well connected to the Public Transport and central london.

Location was convenient for the Award Ceremony that I attended the next day, and also convenient to Bus Transportation to Oxford Street and central london and also to the Tube Station as well.

N/A

Published on 19 Dec 2023

Donald

review category business travellers

10.0

Exceptional

If you can afford it, stay here!

Fabulous

Nothing

Published on 15 Dec 2023

Nataliya

solo traveller

10.0

Exceptional

The hotel is perfectly located. The room service was fast and high-quality. The breakfast was varied and very tasty and the staff was wonderful (especially the waiter Luis, special thanks to him)!

Published on 07 Dec 2023

Luiz

young couple

10.0

Exceptional

The right place to stay in London

Location

Everything was ok

Published on 05 Dec 2023

Roel

family with young children

10.0

Exceptional

More than excellent service, infrastructure and overall experience

Nothing.

Published on 30 Nov 2023

Massimo

young couple

1.0

Bad

Pessimo soggiorno

Esperienza negativa

We had a stay of four days and three nights and unfortunately, we experienced a series of service failures. The first issue, which I consider very serious, was that they charged for the room twice. We had to point out that there had been a mistake, and only after much discussion did they acknowledge the error and cancel the second charge. The second issue was caused by the heating. The temperature in London was very cold, but the heating in the room was not working. We brought this to their attention several times, but they were unable to fix the system. In fact, they had to give us a heater. The third issue was that we asked the Concierge to book two restaurants for two different dates. Unfortunately, the concierge booked two different restaurants on the same date. We received a charge from one of the restaurants for a no-show due to the service failure caused by the concierge. Surprisingly, the hotel manager never apologized with a letter, nor with a courtesy gesture. The staff was very distant, not at the level of a luxury five-star hotel. A very disappointing stay. Additionally, this morning we encountered yet another instance of terrible service. We ordered a hot breakfast at the hotel's restaurant, but after an hour, it still had not arrived.

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Published on 26 Nov 2023