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Hotel

NH Collection Mexico City Reforma

Juarez (0 kms from Zona Rosa)

Ranked 23 out of 50

7.8
(2279 reviews)

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Top Facilities

parking

bar

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Location & Nearby Places

Juarez (3.5 Km from city center)

Liverpool 155, Zona Rosa

5 Nearby Attractions

Chapultepec

2.6 km

Coyoacàn

2.6 km

Historic Centre of Mexico City (Centro Historico)

3.2 km

Xochimilco

19.7 km

Teotihuacan

42.2 km

All Facilities for NH Collection Mexico City Reforma

Category Facilities
Business facilities Meeting/banquet facilities, Business centre.
Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Soundproof rooms, Designated smoking area, Allergy-free room, Family rooms, Higher level toilet, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available.
Accessibility Toilet with grab rails.
Room Amenities Air conditioning, Heating.
Food & Drink Wine/champagne, Snack bar, Packed lunches, Room service, Restaurant, Bar.
Safety & security 24-hour security, Smoke alarms, Fire extinguishers, CCTV in common areas.
Services Internet services, WiFi, Free WiFi.
Cleaning services Dry cleaning, Daily housekeeping, Laundry.
Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
Reception services Tour desk, Valet parking, ATM/cash machine on site, Express check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Pool and wellness Facial treatments, Spa facilities, Hair styling, Swimming pool, Outdoor pool, Hair cut, Pedicure, Manicure, Make up services, Massage, Spa and wellness centre, Swimming Pool, Hair colouring, Fitness centre, Body scrub, Spa lounge/relaxation area, Beauty Services, Spa/wellness packages, Body treatments, Fitness.
Transport Shuttle service, Airport shuttle, Airport shuttle (additional charge), Shuttle service (additional charge).
Outdoor & View Terrace.
Shops Barber/beauty shop.

Guest Ratings For This Property

7.8
Based on 2279 Reviews
100% verified reviews

Comfort

8.2

Cleanliness

8.2

Value For Money

7.7

Facilities

7.8

Reviewers Mention About NH Collection Mexico City Reforma

One guest had a negative experience due to hard pillows and lack of sleep, but the issue was resolved by the staff providing softer pillows. The location of the hotel is praised for being quiet despi (Read More)te being in a happening area. Another guest had a cold first night due to unresponsive staff regarding the air conditioning. However, overall, the hotel exceeded expectations and had friendly and helpful staff. The rooms were clean and basic, with good shower power. The hotel had a great pool and gym, and the buffet breakfast had an excellent selection. The location was ideal and the stay was enjoyable, with plans to return. Safety was also highlighted as a positive aspect.

Guest Reviews

Maria
family with young children
8.0
Very good
Good
Very good
I asked for facilites in the shower 81 years and there were none Room too cold..breakfast very good , diner without hot soup!

Published on 04 Jan 2024

Andreas
review category business travellers
7.0
Good
Good
Very good Location Very good breakfast Comfortable beds Ample Rooms
Bathrooms are good but could use some updates/renovation

Published on 01 Jan 2024

Aaron
solo traveller
1.0
Bad
Not a 5 star hotel. 3 star at best
Location of property
Hotel staff charged me double for my hotel stay. When I called, they were not willing to refund me until I emailed them. Never heard back from them. Also, I booked 2 beds and they gave me 1, they told me thats what I reserved.

Published on 26 Dec 2023

Emilio
young couple
6.0
Pleasant
Good location, mid-level service.
Good location, modern style
Check in clerk didnt have a great attitude. Pool was closed for renovations without previous notice. Room was cold and had no heating. It took 30 minutes for them to send us an extra blanket to the room.

Published on 26 Dec 2023

Nephtali
family with young children
9.0
Superb
NH Stay: Pros and Cons Revealed
The staff at NH were truly incredible, making my stay effortless and pleasant. The hotel's prime location was a huge plus, and having free parking in this area was a real bonus. I'm definitely considering NH for my future stays.
Noticed that some rooms could use a refresh and a deeper clean, so I'm hoping for an upgrade across the entire hotel, including the pool area. Regarding the restaurant, while the service and food didn't quite meet my expectations, there are plenty of fantastic dining spots just a stone's throw away.

Published on 26 Dec 2023

Nadia
review category business travellers
8.0
Very good
Affordable
Location
There was no extra blankets

Published on 21 Dec 2023

Afiyah
review category business travellers
4.0
Disappointing
Disappointing
Room was outdated and not so clean

Published on 19 Dec 2023

Elif
solo traveller
8.0
Very good
Very good
Location is good!
I didnt like room service, food wasnt tasty, breakfast options are so little, and rooms need renovation.

Published on 15 Dec 2023

Daniel
group
6.0
Pleasant
meh. whatever... I used to love this hotel
My room was very chic.
The increase in room rates, the itional charge for early check in, the breakfast buffet not as good as in the past.

Published on 15 Dec 2023

Alejandro
review category business travellers
6.0
Pleasant
Pleasant
Location & staff

Published on 07 Dec 2023

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