Lotos Inn & Suites, Nairobi, Nairobi , Kenya | Photos, Reviews & Deals @Holidify

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bar

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Location & Nearby Places

Nairobi City Centre (3.8 Km from city center)

19 Mpaka Road, Westlands

15 Nearby Attractions

Westgate Shopping Mall

0.8 km

Nairobi National Museum

1.7 km

Nairobi Snake Park

1.7 km

Nairobi Arboretum

2.0 km

African Heritage House

2.4 km

Maasai Market

2.5 km

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All Facilities for Lotos Inn & Suites, Nairobi

Category	Facilities
Activities	Happy hour, Tennis court, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Soundproof rooms, Allergy-free room, Higher level toilet, Lower bathroom sink, Auditory guidance, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Grocery deliveries, Kid-friendly buffet, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Trouser press, Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Lockers, Key access, Key card access.
Common areas	Sun terrace, Shared kitchen, Shared lounge/TV area, Chapel/shrine.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Tour desk, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Evening entertainment, Entertainment staff, Babysitting/child services, Nightclub/DJ, Casino.
Pool and wellness	Sun umbrellas.
Transport	Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Airport drop off, Public transport tickets, Parking garage, Shuttle service (additional charge), Shuttle service, Airport pick up.
Outdoor & View	Terrace.
Shops	Minimarket on site.

Guest Ratings For This Property

8.0

Based on 1506 Reviews

100% verified reviews

Comfort

8.5

Cleanliness

8.6

Value For Money

8.3

Facilities

8.1

Reviewers Mention About Lotos Inn & Suites, Nairobi

Lotos Inn & Suites in Nairobi receives positive reviews for its excellent location near restaurants and shopping malls. The staff is polite and helpful. The rooms are clean, spacious, and offer a gre (Read More)at view from the balcony. The hotel offers a 24-hour service and has a nice rooftop restaurant. The food is good, except for the misrepresented Peking Duck. Overall, guests highly recommend Lotos Inn & Suites for a pleasant stay in Nairobi.

Guest Reviews

Paola

young couple

9.0

Superb

The room was nice and big. The proximity of places of interest. The restaurant is beautiful and the breakfast (buffet) was good.

The recepcionist gave us less money when we exchanged it, but most probably it was a mistake on her part.

Published on 02 Jan 2024

Drielle

young couple

10.0

Exceptional

Amazing

The employees are friendly, polite, aways trying make your stay more comfortable and pleasant. During my stay, I didn't have any problems. Every time I needed, I saw everyone doing the best that they could to help me. It was amazing. When I came back to Nairobi, I know exacly where I'm going to stay. Thank you so much, all employees, for your commitment and hard work. You're the BEST!!

Published on 31 Dec 2023

Belayneh

young couple

9.0

Superb

Absolutley perfect!

The courteousness, politeness and professionalism of the staff at all levels.

Nothing

Published on 29 Dec 2023

Monica

solo traveller

4.0

Disappointing

Staff was very kind and friendly but the rooms have very thin walls hence too loud both from outside and inside.

Central location

Very noisy

Published on 27 Dec 2023

M.b.

young couple

4.0

Disappointing

Fair

The facilities were outstanding

The staff were oddly indifferent towards offering services. They preferred to serve foreigners and not natives. The quality of food on offer was appalling.

Published on 26 Dec 2023

Darshan

solo traveller

8.0

Very good

Pretty comfortable stay for the price paid.

The rooms are pretty comfortable and spacious. The breakfast options were good and varied everyday. The restaurant on the rooftop is Chinese and serves authentic dishes. I tried a few dishes in the Hotel restaurant and were decent. Could have done better but again that's my individual preferences. The service in the restaurant is fast. Entire staff team is attentive and polite. Check-in & Check-out process was smooth. The Hotel is at a very good location but the selection of room side matters. One side of the Hotel has an excellent view of a beautiful community with playgrounds and buildings at distance but the other side is facing to the adjacent building without any view which I had. However it didn't matter much to me as I barely stayed in the room. Overall a good experience. Keep it up.

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Personally for me, the food at the restaurant was average according to my taste and preference. No judgements here. To my surprise the room did not have an Air-Con, but a ceiling Fan. Although the weather during my stay was cold and didn't need the air-con but not sure how would it be comfortable during the peak summer days.

Published on 26 Dec 2023

Aisha

solo traveller

7.0

Good

clean stay and really friendly staff (including the security at the gate) but over priced

clean room, really helpful and friendly staff. location was good too.

quite an expensive hotel compared to others in the area, and the noise at night was really disturbing no matter which room I stayed in ( I stayed in the hotel on 3 different occasions within a month).

Published on 23 Dec 2023

Maria

review category business travellers

7.0

Good

People is very kind, bed and pillows were comfortable

Breakfast and rooms are quite cold. The place is also super noisy having that restaurant in the 6th floor

Published on 21 Dec 2023

Thomas

young couple

6.0

Pleasant

Good and clean hotel in a very good location. Easy access, very central. Friendly staff.

Events on the top floor can be quite noisy as the music goes down the big open hall and the room doors are very thin... If you want a quiet space, check their event schedule first... Breakfast was very simple, don't expect anything good.

Published on 19 Dec 2023