Lock and Key Boutique Hotel - Duke Street, Chester

Top Facilities

parking

bar

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

All Facilities for Lock and Key Boutique Hotel - Duke Street

Category	Facilities
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Designated smoking area, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
Room Amenities	Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Kid meals, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Invoice provided.
Physical distancing	Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking.
Transport	Street parking.

Guest Ratings For This Property

8.8

Based on 2725 Reviews

100% verified reviews

Comfort

9.2

Cleanliness

9.1

Value For Money

9.1

Facilities

8.7

Reviewers Mention About Lock and Key Boutique Hotel - Duke Street

The Lock and Key Boutique Hotel on Duke Street in Liverpool receives highly positive reviews for its fantastic location, comfortable rooms, and friendly staff. Guests appreciate the cleanliness, spac (Read More)iousness, and modern amenities of the rooms, as well as the convenient access to nearby attractions and public transport. The breakfast is especially praised, with overall high levels of satisfaction and a strong likelihood of returning to the hotel.

Guest Reviews

Rachel

family with young children

10.0

Exceptional

Absolutely lovely little hotel. Polite and friendly and professional staff. Nothing too much trouble for them. The room was lovely and had everything you would need for an overnight stay. Added bonus, down stairs in the lock and key cafe they do the most gorgeous breakfast.. highly recommend, definitely be returning

Nothing we didn't like

Published on 05 Jan 2024

Williams

young couple

7.0

Good

Not quite as envisaged. ightly overpriced for what it was but served the purpose for a short break.

Location great for city centre. Staff were friendly and we had a back room so it was quiet. Very handy for the city centre.

Room not quite as upmarket as photos and write up portrayed. On entering room first thing noticed was damage to chest of drawers and bedside tables which spoiled first impressions. 'Extra large bed' was two singles attached so not as comfortable as a normal double bed.

Published on 04 Jan 2024

Dale

family with young children

6.0

Pleasant

Location and breakfast was superb.

The bare normal standard lightbulb in the room and the wonky/,loose toilet seat.Considering this is a boutique hotel these faults should have been addressed before letting the room out.Get these two faults sorted and you have an excellent Hotel

Published on 04 Jan 2024

Caroline

young couple

8.0

Very good

We would definitely stay again if only for the staff and breakfast

Staff excellent,room spacious clean needs a bit of TLC but big room.Breakfast was amazing

Just needs a attention to a few bits but otherwise fab

Published on 04 Jan 2024

Sara

family with young children

9.0

Superb

The staff at the property were excellent, we had a few hiccups in our first room but the woman at the front desk more than made up for them. Was a lovely stay.

Published on 04 Jan 2024

Lauren

young couple

10.0

Exceptional

Lovely stay

Booked for my parents for Xmas present , they loved the stay and said staff were excellent. Room was cosy and breakfast was lovely. They even booked another night.

They never mentioned anything they didnt like.

Published on 03 Jan 2024

Ashley

young couple

4.0

Disappointing

Staff were friendly, location is great

Poor shower, water cuts off all the time, dirty paintwork. Toilet continues filling after flushing and makes random noises. Damaged light chandelier, tablet didnt work for ordering as described by staff. Didnt receive special request that was agreed prior to arrival.

Published on 02 Jan 2024