Given the price of our stay, there were a few things that were subpar and, frankly, not acceptable.
First, the television in the room was inferior and came across as a means by which the hotel tried to gouge its own customers. Unlike those in most hotels (including those that are considerably cheaper) either the television was not a smart tv or its streaming options were limited to pay-per-view., meaning that you could not log in to your Netflix, YouTube, or other streaming accounts. Smart TVs have become industry standard in hotels for this very reason. However, in order to watch anything other than live, basic cable at Las Colinas, you had to pay for it, and at a completely unreasonable price point. TVs at Las Colinas should not be inferior to those at much cheaper hotels. But they are, and adding insult to injury, they make you *pay more* just to be able to watch anything of your choosing.
Second, the towels and robes in the room were about as soft as sandpaper. At a hotel this expensive, they should be spa quality, no exceptions. Instead, they were stiff, scratchy, and altogether uncomfortable. One could literally buy nicer towels and robes at Walmart, on the cheap. I cannot for the life of me understand why this is a corner the hotel would choose to cut.
Third, the mattresses were stiff, uncomfortable and low quality. When paying over $500 per night at a hotel, one of the very first things a guest expects is a high quality, luxury mattress that allows for a comfortable, rejuvenating night sleep. An uncomfortable mattress is the surest way to alienate many guests, myself included. Im not exaggerating when I say that the mattresses at a Holiday Inn Express are much more comfortable. The mattresses in our room at Las Colinas were more comparable to those at a Ramada. Ruminate on that for a while.
Lastly, the furnishings in our room simply were not commensurate with the price we paid. They felt dated, cookie-cutter, cheap, and a very, very far cry from luxury.
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