There were 2 separate facilities. When we booked the photos showed the main beautiful villa but we didn't know we got booked at the uphill instead of this main villa. The uphill setup is totally different from this pic (see our uploads) and we are not allowed to use the swimming pool or pool table despite having these facilities published in the website for guests to use. Cleanliness is average especially toilets, curtains, sink and kitchen was dirty. Water issues. The toilets have a bad urine smell that can't be washed away. Can do better at checking that the cleanliness, toilet rolls, kitchen, lights and water are available and not faulty when we checked-in so we need not spend time calling and waiting for it to be rectified. It will be good for them to provide simple breakfast and snacks for the guest for the price we paid. No food available and we have to cook or eat outside. The number of beds in the bedroom indicated in booking needs to be updated with the actual beds in each room. We need to reorganize the rooms per family when we reached. We have given the agent feedback throughout to improve and they acknowledge the gaps.
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