The Chateau Spa & Wellness Resort, Genting Highlands

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Location & Nearby Places

Theme Park Hotel (5.6 Km from city center)

KM48,Persimpangan Bertingkat . Lebuhraya Karak,

10 Nearby Attractions

Sky Avenue Genting

5.3 km

Awana Horse Ranch

5.4 km

Arena of Stars Genting

5.4 km

Skytropolis Funland

5.4 km

Genting Casino

5.5 km

Chin Swee Caves Temple

5.8 km

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All Facilities for The Chateau Spa & Wellness Resort

Category	Facilities
Business facilities	Meeting/banquet facilities.
Activities	Walking tours, Darts, Themed dinner nights, Billiards.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
Accessibility	Toilet with grab rails.
Bathroom	Sauna.
Room Amenities	Air conditioning, Safety deposit box.
Food & Drink	Fruits, Wine/champagne, Special diet menus (on request), Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Sun terrace, Games room, Chapel/shrine, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Reception services	Express check-in/check-out, Concierge service, Invoice provided, Valet parking, Private check-in/check-out, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Private parking, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Board games/puzzles, Karaoke, Babysitting/child services.
Pool and wellness	Hot tub/Jacuzzi, Outdoor pool (all year), Steam room, Swimming pool, Foot massage, Massage, Kids' pool, Body wrap, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Outdoor pool, Pedicure, Manicure, Spa and wellness centre, Back massage, Full body massage, Body scrub, Spa lounge/relaxation area, Hand massage, Sun loungers or beach chairs.
Transport	Accessible parking, Shuttle service, Shuttle service (free).
Outdoor & View	Terrace.

Guest Ratings For This Property

8.1

Based on 766 Reviews

100% verified reviews

Comfort

8.7

Cleanliness

8.7

Value For Money

7.8

Facilities

8.1

Reviewers Mention About The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort received highly positive reviews. Guests admired the beauty of the castle-like property and found the staff to be friendly, helpful, and accommodating. The rooms wer (Read More)e clean and well-appointed, and the bed was comfortable. The hotel went above and beyond to make special occasions memorable by providing surprise decorations and cakes. The surrounding environment was peaceful and offered beautiful scenery. However, there were minor issues with checking in and communication with restaurant staff. Overall, the stay was enjoyable and highly recommended.

Guest Reviews

Bairave

family with young children

8.0

Very good

Good stay overall, thank you Chateau!

The staff were super friendly and helpful. I really liked the ambience of the place, very calm and relaxing. Check in and check out was smooth.

The window panel and railing, the table top, inside cupboard were all dusty, I could see the dust layer. I started sneezing the moment I hit that bed nearest to the window. It looked like the room was not used and cleaned for a long time perhaps. Breakfast menu could be improved to include more items, and its taste.

Published on 04 Jan 2024

Ibrahim

family with young children

9.0

Superb

It was a nice experience and glad to be there for our short getaway.

The environment was nice. Staff was very friendly and welcoming. Security is good. Hi-tea was fantastic. Relaxing coz its not very crowded.

The pool can be better.

Published on 03 Jan 2024

Anuar

young couple

8.0

Very good

It's was a good outing and short break for my wife and I. Enjoyed it.

The weather, staff ever very nice.

some waitress/ waiters were not that well trained yet maybe they were new.

Published on 02 Jan 2024

Tuck

family with young children

9.0

Superb

A truly sensational getaway option that is not too far from KL.

The comfort of the room and the surrounding environment that is quiet and tranquil. The entire resort were well maintained . A truly great getaway.

Staffs were not really well trained. Some staffs (with christmas attire) were standing at the counter but couldnt answer guest's enquiry. Staffs were served at the christmas dinner were not well managed.

Published on 02 Jan 2024

Rockytiger

with friends

10.0

Exceptional

LUXURY EUROPEAN CITADEL

The location up mountain and the view of Chateau and the natural you feel you are in Europe,The room nice view see swimming pool and mountains very comfortable and contain on everything you need , The food was perfect dinner buffet and Breakfast buffet have everything Bakery , Salads , Fruits , Smoked Salmon , Appetisers , Canaps, Lamb, Beef many varieties , Friendly staffs all of them smile and welcome you start from the guard till the Manager,You have to pay 200 RM as deposit will return to you upon check out and 3 RM Tax .

My Room 218 when checked in have problem in Aircondition dropped water the maintenance fixed already but before make check out happens again please fix it for the next client , Swimming pool need maintenance because some ceramics floor broken.

Published on 01 Jan 2024

Nicole

family with young children

9.0

Superb

The hotel is clean and staff is friendly

Very limited food choices. Only 1 restaurant is open .

Published on 27 Dec 2023

A

family with young children

3.0

Poor

Nothing

Almost everything

Published on 26 Dec 2023

Intan

family with young children

8.0

Very good

Nice stay, excellent staffs

Comfortable room

Foods did not reflect 5 stars status

Published on 26 Dec 2023

Arul

family with young children

7.0

Good

Overall the stay was good, just a pity about the lunch experience.

Breakfast was good, the room was clean and cozy. The shower was very good as well with nice hot water and high pressure.

Had lunch at the restaurant and the burger we ordered was a disappointment. At first, the beef was overcooked and too tough and chewy, so we informed the waiter and he said he will get the chef to prepare a new one. But the second was even worst as the beef was totally undercooked and cold. We just gave up and didn't eat it at the end.

Published on 26 Dec 2023